Multi-language support for Identity services, emails and User Management

Problem Definition

Atlassian Cloud support 22 languages, but Identity services do not. The following services/features should be translated into languages other than English:

• Login
• User Management
• Migrate to Atlassian account (portal customers)
• Invitation, verification and password reset emails.
  • Invitation/Verification emails is the first email that our users get from Atlassian

Suggested Solution

• Offer language packs for Identity services.

Why this is important

• Atlassian supports language packs, so verification, password reset and invitation emails should also support multiple languages.
• User Managment should also support multiple languages.
• Multi-language support for Identity Services is critical to provide our customers unified localized user experience.
• Identity Serivces should keep user's language preference in addition to Country and Timezone.
• All applications can refer to user's language preference in the following order, recommendation :
  • Site preference (user can set it as detecting browser setting automatically, auto-detection should be default)
  • Browser preference
  • Identity Service preference - keep user's language preference across our services, also used for product agnostic services like transaction emails, newsletter etc.
  • Site default language.

Workaround

• No known workarounds.