Summary

JIRA or Confluence import fails when the instance has an annual license and the backup contains more users than the license seats.

Environment

Steps to Reproduce

1. Start a Cloud instance with an annual license for 10 users.
2. Export JIRA from another instance where 15 users have access
3. Import fails as there aren't enough seats

Expected Results

Import finishes and the user chooses who will have access once the instance is accessible

Actual Results

Import fails and the application is locked

Unable to create the user as you have insufficient license seats for JIRA 
or
Unable to create the user as you have insufficient license seats for Confluence 

Notes

Workaround

• Revoke groups' access on the source instance
  • Keep only the permissions for administrators
• Create the backup
• Grant access to the groups once again
• Import the backup on the target instance