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  1. Identity
  2. ID-6376

Create tool for Bulk Importing Users into Cloud

    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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      Atlassian status as of 31 Jan 2019

      Hi everyone,

      Bulk import of users and groups from an external system is supported via the new User provisioning (SCIM) API. We're pleased to announce that documentation for the API is now available on developer.atlassian.com. The API is an implementation of the SCIM specification and is intended to be used to sync users and groups from an identity provider to an Atlassian organization. Once you have linked an Atlassian Cloud site (like example.atlassian.net) to your organization, users and groups will be synced to your site and you can use them to control access to Jira and Confluence Cloud as well as permissions within those products. Learn more about how automatic user provisioning works with Atlassian Cloud.

      There are several key benefits to automating user provisioning for Atlassian Cloud:

      • It saves you time as an administrator by automating the process of creating and removing Atlassian accounts for your users
      • It improves security by reducing errors in the provisioning/deprovisioning process
      • It can help reduce costs by ensuring you are not billed for users who are no longer active

      The SCIM API is intended for customers who are not already using one of our supported identity providers. We currently support Okta and are actively working on support for Azure Active Directory and Onelogin. If you are using one of these identity providers, we recommend using the supported Atlassian app for these identity providers as this will simplify the configuration process.

      Regards,
      Dave Meyer
      Atlassian Access Product Management

      Problem Definition

      With the new Identity Platform for Cloud instances, it is not possible to bulk import users.

      Suggested Solution

      Create a Bulk User import Tool for either Atlassian Support or for end user to import a list of users via CSV

      Why this is important

      • This is a problem when migrating from JIRA Server to JIRA Cloud. External Directories are not support in JIRA Cloud. Users will need to be added manually
      • Helpful feature for customers that wish to import all existing users into a new Cloud instance
      • Key problem when attempting to merge two sets of users from Cloud instances (Cloud-to-Cloud merger)

      Workaround

      No workaround

            [ID-6376] Create tool for Bulk Importing Users into Cloud

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3258606 ] New: JAC Suggestion Workflow 3 [ 3644781 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Michael Andreacchio made changes -
            Workflow Original: ACCESS Suggestion workflow [ 3156651 ] New: JAC Suggestion Workflow [ 3258606 ]
            Katherine Yabut made changes -
            Workflow Original: reviewflow [ 2405190 ] New: ACCESS Suggestion workflow [ 3156651 ]
            Dave Meyer made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Verified [ 10005 ] New: Resolved [ 5 ]
            Dave Meyer made changes -
            Description Original: {panel:title=Atlassian status as of 31 Jan 2019|borderStyle=solid|borderColor=#3c78b5|titleBGColor=#4C9AFF|bgColor=#DEEBFF}

            h3. Problem Definition

            With the new Identity Platform for Cloud instances, it is not possible to bulk import users.

            h3. Suggested Solution

            Create a Bulk User import Tool for either Atlassian Support or for end user to import a list of users via CSV
            h3. Why this is important
             * This is a problem when migrating from JIRA Server to JIRA Cloud. External Directories are not support in JIRA Cloud. Users will need to be added manually
             * Helpful feature for customers that wish to import all existing users into a new Cloud instance
             * Key problem when attempting to merge two sets of users from Cloud instances (Cloud-to-Cloud merger)

            h3. Workaround

            No workaround
            New: {panel:title=Atlassian status as of 31 Jan 2019|borderStyle=solid|borderColor=#3c78b5|titleBGColor=#4C9AFF|bgColor=#DEEBFF}
            Hi everyone,

            Bulk import of users and groups from an external system is supported via the new User provisioning (SCIM) API. We're pleased to announce that documentation for the [API is now available on developer.atlassian.com|https://developer.atlassian.com/cloud/admin/user-provisioning/rest/]. The API is an implementation of the [SCIM specification|http://www.simplecloud.info/] and is intended to be used to sync users and groups from an identity provider to an [Atlassian organization|https://confluence.atlassian.com/cloud/set-up-an-atlassian-organization-938859734.html]. Once you have linked an Atlassian Cloud site (like example.atlassian.net) to your organization, users and groups will be synced to your site and you can use them to control access to Jira and Confluence Cloud as well as permissions within those products. [Learn more about how automatic user provisioning works with Atlassian Cloud|https://confluence.atlassian.com/cloud/user-provisioning-959305316.html].

            There are several key benefits to automating user provisioning for Atlassian Cloud:
             * It saves you time as an administrator by automating the process of creating and removing Atlassian accounts for your users
             * It improves security by reducing errors in the provisioning/deprovisioning process
             * It can help reduce costs by ensuring you are not billed for users who are no longer active

            The SCIM API is intended for customers who are not already using one of our supported identity providers. [We currently support *Okta*|https://confluence.atlassian.com/cloud/configure-user-provisioning-with-okta-957492956.html] and are actively working on support for *Azure Active Directory* and *Onelogin*. If you are using one of these identity providers, we recommend using the supported Atlassian app for these identity providers as this will simplify the configuration process.

            Regards,
            Dave Meyer
            Atlassian Access Product Management
            {panel}

            h3. Problem Definition

            With the new Identity Platform for Cloud instances, it is not possible to bulk import users.

            h3. Suggested Solution

            Create a Bulk User import Tool for either Atlassian Support or for end user to import a list of users via CSV
            h3. Why this is important
             * This is a problem when migrating from JIRA Server to JIRA Cloud. External Directories are not support in JIRA Cloud. Users will need to be added manually
             * Helpful feature for customers that wish to import all existing users into a new Cloud instance
             * Key problem when attempting to merge two sets of users from Cloud instances (Cloud-to-Cloud merger)

            h3. Workaround

            No workaround
            Dave Meyer made changes -
            Description Original: h3. Problem Definition

            With the new Identity Platform for Cloud instances, it is not possible to bulk import users.

            h3. Suggested Solution

            Create a Bulk User import Tool for either Atlassian Support or for end user to import a list of users via CSV
            h3. Why this is important
             * This is a problem when migrating from JIRA Server to JIRA Cloud. External Directories are not support in JIRA Cloud. Users will need to be added manually
             * Helpful feature for customers that wish to import all existing users into a new Cloud instance
             * Key problem when attempting to merge two sets of users from Cloud instances (Cloud-to-Cloud merger)

            h3. Workaround

            No workaround
            New: {panel:title=Atlassian status as of 31 Jan 2019|borderStyle=solid|borderColor=#3c78b5|titleBGColor=#4C9AFF|bgColor=#DEEBFF}

            h3. Problem Definition

            With the new Identity Platform for Cloud instances, it is not possible to bulk import users.

            h3. Suggested Solution

            Create a Bulk User import Tool for either Atlassian Support or for end user to import a list of users via CSV
            h3. Why this is important
             * This is a problem when migrating from JIRA Server to JIRA Cloud. External Directories are not support in JIRA Cloud. Users will need to be added manually
             * Helpful feature for customers that wish to import all existing users into a new Cloud instance
             * Key problem when attempting to merge two sets of users from Cloud instances (Cloud-to-Cloud merger)

            h3. Workaround

            No workaround
            Houston B. made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 369922 ]
            Mike Howells (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 340172 ]
            Jose R. (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 339460 ]
            Rusty (Matt) (Inactive) made changes -
            Status Original: Open [ 1 ] New: Verified [ 10005 ]

              Unassigned Unassigned
              jromero@atlassian.com Jose R. (Inactive)
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                Created:
                Updated:
                Resolved: