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  1. Identity
  2. ID-6232

Ability to Change Password

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      Problem Definition

      After the Atlassian Account migration, admins are not able to set/change the password manually anymore.

      Suggested Resolution

      Restore the ability for admins to set the password manually during user creation and change the password manually.

            [ID-6232] Ability to Change Password

            Dave Zygadlo added a comment -

            But I have managed accounts and I can't set passwords for those users.

            My scenario - a user forgets their password,

            1. they click on the password reset button.
            2. The email doesn't arrive
            3. I would like to set a password for them to get them back to work, but I can't!

             

            Dave Zygadlo added a comment - But I have managed accounts and I can't set passwords for those users. My scenario - a user forgets their password, they click on the password reset button. The email doesn't arrive I would like to set a password for them to get them back to work, but I can't!  

            MFB (Inactive) added a comment -

            The ability to update a user's password is now only available to Org Administrators on Managed Accounts. This functionality is as intended. We are evaluating alternate methods of allowing users in China to update their password without requiring Captcha which can be tracked here: https://jira.atlassian.com/browse/ID-6228

            MFB (Inactive) added a comment - The ability to update a user's password is now only available to Org Administrators on Managed Accounts. This functionality is as intended. We are evaluating alternate methods of allowing users in China to update their password without requiring Captcha which can be tracked here:  https://jira.atlassian.com/browse/ID-6228

            Dora Potluri added a comment -

            Lot of our users are in China and cannot go to password reset pages because of Google Captcha.  Removing this further cripples our ability to support our China based developers.

            Dora Potluri added a comment - Lot of our users are in China and cannot go to password reset pages because of Google Captcha.  Removing this further cripples our ability to support our China based developers.

              Unassigned Unassigned
              cteh Ting
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                Created:
                Updated:
                Resolved: