Public Signup not working due to captcha image not showing

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Medium
    • Component/s: None
    • None

      Summary

      When creating a new account from the login screen, the captcha image does not show.
      Due to this, public signup is broken.

      Environment

      • Some Atlassian Cloud instances
      • /admin/users/sign-up

      Steps to Reproduce

      1. Go to the login screen of an affected site
      2. click on "Create an account"

      Expected Results

      The Captcha image and it's options show

      Actual Results

      No image shown:

      Inspecting the Network the response to the https://www.google.com/recaptcha/api/challenge is

      var RecaptchaState = {'programming_error' : 'Input error: k: Format of site key was invalid\n'};

      Workaround

      No workaround at the moment.

            Assignee:
            Unassigned
            Reporter:
            Mauro Badii (Inactive)
            Votes:
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            Watchers:
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              Created:
              Updated:
              Resolved: