Password Reset Email Does Not Use User's JIRA Language Setting

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    • Type: Suggestion
    • Resolution: Timed out
    • Component/s: None
    • None

      Problem Definition

      Customers utilizing non-English language Settings within JIRA do not receive a Translated Password Reset Email like they do for standard JIRA Notifications

      Steps to Reproduce

      Change Language Settings in User Profile to something other than English; for testing used French

      1. Click Profile Icon > Profile
      2. Edit Preferences, Choose French, and Update
      3. Logout and Attempt a Password Reset by using the "Unable to Access Your Account" link
      Expected Results

      Password Reset email is in the user's selected Language

      Actual Results

      Password Reset Email is sent in English


      Suggested Solution

      Incorporate an option where the User's Language Setting or the System Default Language setting is used with the Password Reset Email

      Workaround

      none

        1. 1.UserPreferences.png
          1.UserPreferences.png
          90 kB
        2. 2.PasswordResetEmail.png
          2.PasswordResetEmail.png
          58 kB
        3. 3.NotificationEmail.png
          3.NotificationEmail.png
          58 kB

            Assignee:
            Unassigned
            Reporter:
            Shawn C (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: