Summary

When creating groups within User Management, users can create groups with different letter case. When remapping the 'cwd_app_dir_group_mapping' in the Crowd database, WebDAV access for example will not work if this is mapped to administrators but the group is spelled Administrators in User Management.

e.g., Administrators is treated as a different name than administrators

Environment

Cloud

Steps to Reproduce

1. Make sure the administrators group does not exist first
2. Create a group named Administrators starting with an upper case A
3. Add a user to this group
4. Attempt to log into WebDAV

Expected Results

User should be able to log into WebDAV

Actual Results

User receives an error that their log in is invalid

Notes

This is important to know when users delete the administrators group in User Management and can no longer log into WebDAV. The group must be recreated however it appears in the Crowd database.

Workaround

User must remove the Administrators group and create a new group called administrators using a lowercase A