Uploaded image for project: 'Identity'
  1. Identity
  2. ID-60

Users added under JIRA + Confluence when JIRA is turned off have "active" flag set to false

XMLWordPrintable

      Steps to reproduce

      1. Start an instance with JIRA + Confluence.
      2. Add some users.
      3. Disable JIRA.

      Check Crowd's database, and the active flag has been set to F and those users can no longer log in. rmassaioli suspects the cause is the AddJ2C service that maintains user cross license changes that was added as part of the work to allow customers to add and remove JIRA from Confluence-only instances.

      There's currently no way in the UI to re-active these users, so customers running into this have to raise a support request to have us do it.

            [ID-60] Users added under JIRA + Confluence when JIRA is turned off have "active" flag set to false

            Michael Andreacchio made changes -
            Workflow Original: reviewflow [ 787489 ] New: JAC Bug Workflow v3 [ 3257970 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Adarsh made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Verified [ 10005 ] New: Resolved [ 5 ]
            Eric S (Inactive) made changes -
            Component/s Original: User management [ 33497 ]
            Eric S (Inactive) made changes -
            Component/s New: Site Admin (users and groups) [ 48696 ]
            Helen Hung (Inactive) made changes -
            Link New: This issue is related to ID-76 [ ID-76 ]
            Paul Greig made changes -
            Component/s New: User Management [ 33497 ]
            Component/s Original: User Management [ 27790 ]
            Key Original: CLOUD-6974 New: ID-60
            Project Original: Atlassian Cloud [ 14613 ] New: Identity [ 16810 ]
            Workflow Original: OnDemand v1 [ 634818 ] New: reviewflow [ 787489 ]
            Status Original: Accepted [ 10060 ] New: Verified [ 10005 ]
            Matthew Hunter made changes -
            Labels New: identity
            Nick Mason made changes -
            Remote Link New: This issue links to "Page (Confluence (SDOG))" [ 70515 ]
            Helen Hung (Inactive) made changes -
            Link New: This issue relates to ROTP-2142 [ ROTP-2142 ]
            Helen Hung (Inactive) made changes -
            Status Original: Open - untriaged [ 10059 ] New: Accepted [ 10060 ]

              Unassigned Unassigned
              nmason Nick Mason
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: