"No valid reset token found for user" error if Username contains Spaces

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: None

      Steps to reproduce:

      1. Create a User with a + in their username or a Space. 'user name'
      2. Follow the 'set password' link in the email, the page gives a 'no valid token' error.

      workaround
      The Administrator of your instance must reset the password for you.
      or
      Replace the + in the username in the URL with a %20
      eg https://example.atlassian.net/admin/users/resetpassword/32769/3c5afa49618b5c7f65924f849375e11190814726?username=User+Name -> https://example.atlassian.net/admin/users/resetpassword/32769/3c5afa49618b5c7f65924f849375e11190814726?username=User%20Name

            Assignee:
            Unassigned
            Reporter:
            Ivan Maduro (Inactive)
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            0 Vote for this issue
            Watchers:
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              Created:
              Updated:
              Resolved: