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  1. Identity
  2. ID-248

Unable to update username using JIRA REST API in Cloud

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      Summary
      Unable to update username using JIRA REST API in Cloud

      Steps to reproduce

      • Send https:// {instance_URL}

        /rest/api/2/user?username=

        {username that you want to modify}
      • JSON: { "name": "test" }
      • It will produce the error like below: 
        {
    "errorMessages": [
        "This user can not be renamed because that operation is unsupported by the underlying user directory or JIRA is acting as a Crowd Server."
    ],
    "errors": {}
}

      Expected Behaviour
      Based on this documentation https://docs.atlassian.com/jira/REST/ondemand/#d2e5367 , we should be able to modify the username in Cloud.

      Affects Versions

      • 6.5-OD-08-001

            [ID-248] Unable to update username using JIRA REST API in Cloud

            Michael Andreacchio made changes -
            Workflow Original: reviewflow [ 914498 ] New: JAC Bug Workflow v3 [ 3258072 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Adarsh made changes -
            Resolution New: Tracked Elsewhere [ 15 ]
            Status Original: Verified [ 10005 ] New: Resolved [ 5 ]
            Eric S (Inactive) made changes -
            Component/s New: API authentication [ 48703 ]
            Component/s Original: User management [ 33497 ]
            Adarsh made changes -
            Link New: This issue is duplicated by JRACLOUD-66936 [ JRACLOUD-66936 ]
            Rusty (Matt) (Inactive) made changes -
            Status Original: Open [ 1 ] New: Verified [ 10005 ]
            vkharisma made changes -
            Link New: This issue is related to JRACLOUD-47275 [ JRACLOUD-47275 ]
            Shawn C (Inactive) made changes -
            Link New: This issue is related to JRA-47275 [ JRA-47275 ]
            Helen Hung (Inactive) made changes -
            Component/s New: User Management [ 33497 ]
            Oswaldo Hernandez (Inactive) made changes -
            Key Original: JRA-44222 New: ID-248
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 913345 ] New: reviewflow [ 913345 ]
            Project Original: JIRA [ 10240 ] New: Identity [ 16810 ]
            Aulia Fajri (Inactive) made changes -
            Description Original: *Summary*
            Unable to update username using JIRA REST API in Cloud

            *Steps to reproduce*
            - Send https://{instance_URL}/rest/api/2/user?username={username that you want to modify}
            - JSON: { "name": "test" }
            - It will produce the error like below:
            {noformat}
            {
                "errorMessages": [
                    "This user can not be renamed because that operation is unsupported by the underlying user directory or JIRA is acting as a Crowd Server."
                ],
                "errors": {}
            }
            {noformat}

            *Expected Behaviour*
            Based on this documentation https://docs.atlassian.com/jira/REST/ondemand/#d2e5339 , we should be able to modify the username in Cloud.

            *Affects Versions*
            - 6.5-OD-08-001             		New: *Summary*
            Unable to update username using JIRA REST API in Cloud

            *Steps to reproduce*
            - Send https://{instance_URL}/rest/api/2/user?username={username that you want to modify}
            - JSON: { "name": "test" }
            - It will produce the error like below:
            {noformat}
            {
                "errorMessages": [
                    "This user can not be renamed because that operation is unsupported by the underlying user directory or JIRA is acting as a Crowd Server."
                ],
                "errors": {}
            }
            {noformat}

            *Expected Behaviour*
            Based on this documentation https://docs.atlassian.com/jira/REST/ondemand/#d2e5367 , we should be able to modify the username in Cloud.

            *Affects Versions*
            - 6.5-OD-08-001
            Aulia Fajri (Inactive) created issue -

              Unassigned Unassigned
              afajri Aulia Fajri (Inactive)
              Affected customers:
              10 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: