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  1. Identity
  2. ID-212

Disabling DVCS Connector cause appearance of this error message 'Failed to communicate with JIRA regarding Bitbucket access' during user creation in JIRA

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      Summary
      One of customer cloud instance has JIRA DVCS Connector add-on/plugin disabled without performing any action of disabling it. I suspect the add-on/plugin has been disabled during maintennance. This is would cause appearance of this 'Failed to communicate with JIRA regarding Bitbucket access' error message during user creating in JIRA.

      Step to reproduce it:

      1. Disable JIRA DVCS Connector Plugin.
      2. Navigate to User Management.
      3. Click on 'Create user' button.

      Workaround:
      Enable JIRA DVCS Connector add-on/plugin will remove the error message

        1. bitbucket fail.png
          bitbucket fail.png
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          Form Name

            [ID-212] Disabling DVCS Connector cause appearance of this error message 'Failed to communicate with JIRA regarding Bitbucket access' during user creation in JIRA

            Rusty (Matt) (Inactive) added a comment -

            Closing due to inactivity. Please advise if this is still a problem.
            Thanks,
            Matt
            Product Management, Atlassian

            Rusty (Matt) (Inactive) added a comment - Closing due to inactivity. Please advise if this is still a problem. Thanks, Matt Product Management, Atlassian

            wwalser (Inactive) added a comment -

            Linked issues raised in ROTP project.

            wwalser (Inactive) added a comment - Linked issues raised in ROTP project.

              Unassigned Unassigned
              afajri Aulia Fajri (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: