Hello Atlassian Support,

We are experiencing an issue with access to our Jira and Confluence products.

At one point, the number of users in our Atlassian organization increased to 11, which exceeded the 10-user limit for the Free plan. As a result, our Jira and Confluence subscriptions were moved from the Free plan to a paid plan, and our access is currently restricted.

We have now removed the additional users, and currently only 7 users remain in our organization.

We would like to continue using Jira and Confluence under the Free plan. However, we are currently unable to restore normal access or switch the subscriptions back to Free.

Could you please:

• Review our current Jira and Confluence subscriptions;
• Downgrade both products back to the Free plan, or advise us on the required steps;
• Restore access to our existing Jira projects and Confluence content without data loss.

Screenshots showing the current situation are attached for reference.

Thank you for your assistance.

Best regards,
Almas Nurgaliev