Description:
Problem / Use Case
As an IT asset manager, I manage physical hardware assets (e.g., servers, network equipment, etc.) in Jira Assets. For each device, I need to document front and back views with photos so that colleagues can quickly identify the correct device — for example during inventory, support cases, or when locating equipment in a rack.

Currently, there is no way to display images inline within the object attribute section. The available workarounds are insufficient:

• Avatar: Only supports a single image — not enough for front + back views
• Attachments tab: Images are hidden behind a separate tab and not visible when opening the object
• URL attribute: Only renders a clickable text link — does not display the image itself

Proposed Solution
Introduce a new attribute type "Image" (or extend the existing URL attribute) that:

• Displays an inline image preview / thumbnail directly in the object's attribute list
• Supports multiple image attributes per object (e.g., "Front View", "Back View", "Label", "Serial Number Photo")
• Allows uploading images directly or referencing existing attachments
• Optionally supports click-to-enlarge (lightbox) for full-resolution viewing

Expected Behavior
When opening an asset object, image attributes should render as visible thumbnails alongside other attributes — without requiring navigation to the Attachments tab or clicking a URL link.

Business Value

• Faster identification of physical assets during support, audits, and inventory
• Reduced errors when multiple similar devices exist (e.g., same model, different serial numbers)
• Better documentation for compliance and insurance purposes
• Improved user experience for non-technical staff who rely on visual identification

Affected Area
Jira Service Management Cloud — Assets (Insight) — Object Type Schema / Attribute Types

Environment
Jira Service Management Cloud