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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
The Chinese translation of JSM Customer Portal "Reference" column is not straightforward
The current Chinese translation of "Reference" is "引用" (literally "referencing stuff").
The customer would like to translate it as "单号" ("ticket number").