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  1. Atlassian Internationalization
  2. I18N-3268

Option to customize predetermined text in Service Desk Portal

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    • German
    • Kontaktieren Sie uns zu; Wobei können wir Ihnen helfen?
    • Kontaktiere uns zu; Wobei können wir dir helfen?
    • New Language Request

      Hey there,

      is it possible to change the text "Kontaktieren Sie uns zu" in the Service Desk portal? I have not found the settings to do this by now and it seems to be hardcoded.

      It's just about the kind of language we have with our employees, in Germany the "Sie"-form is more unpersonal, so we would like to replace it with "Kontaktiere uns zu" and "Wobei können wir dir helfen?"

       

      Kind regards,

      Lukas

       

       

            [I18N-3268] Option to customize predetermined text in Service Desk Portal

            Jorrit van der Moolen added a comment -

            Dear customers,

            Thanks for providing your valuable feedback and concerns.

            I understand that you would like to be able to have this message translated in the informal register. Currently, all of our products, including JSM Customer Portal, are using the formal register for German. It's momentarily not possible to provide a custom translation for this string. 

            We'll add this request to our backlog and we'll update the ticket as soon as we can work on the feature request to have this customized.

            Thanks again for your feedback here.

            Best regards,

            Jorrit van der Moolen

            Jorrit van der Moolen added a comment - Dear customers, Thanks for providing your valuable feedback and concerns. I understand that you would like to be able to have this message translated in the informal register. Currently, all of our products, including JSM Customer Portal, are using the formal register for German. It's momentarily not possible to provide a custom translation for this string.  We'll add this request to our backlog and we'll update the ticket as soon as we can work on the feature request to have this customized. Thanks again for your feedback here. Best regards, Jorrit van der Moolen

            Jänsch, Michael added a comment -

            why such a small text change is such a big issue ? 

            sometimes i cant understand your developement.

            Especially in german its quite a problem because of "Sie" and we want to use "Du"

            Jänsch, Michael added a comment - why such a small text change is such a big issue ?  sometimes i cant understand your developement. Especially in german its quite a problem because of "Sie" and we want to use "Du"

            Thorsten Trägenap added a comment - - edited

            Please notice; customizing Jira Cloud to operator requirements is still quite limited.

            Why it isnt possible to adjust all (like the one asked in this issue here) visible texts, knowing that we all pay an high monthly fee for this service? Operators do not like to be used as marketing vehicel for Atlassians purposes.

            Thorsten Trägenap added a comment - - edited Please notice; customizing Jira Cloud to operator requirements is still quite limited. Why it isnt possible to adjust all (like the one asked in this issue here) visible texts, knowing that we all pay an high monthly fee for this service? Operators do not like to be used as marketing vehicel for Atlassians purposes.

            Lukas Gundlach added a comment -

            Somehow the second image could not load. It was just a screenshot of the "Wobei können wir Ihnen helfen?" Text

            Lukas Gundlach added a comment - Somehow the second image could not load. It was just a screenshot of the "Wobei können wir Ihnen helfen?" Text

              Unassigned Unassigned
              ea31b7502e3c Lukas Gundlach
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                Created:
                Updated: