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  1. HipChat
  2. HCPUB-87

Windows 4.0.x - HipChat client exits when waking up Windows OS from sleep mode

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    • Severity 2 - Major

      Summary

      HipChat client crashes/exits when the OS wakes up from sleep mode.

      Environment

      • Windows client 4.0.x

      Steps to Reproduce

      1. Leave HipChat window open
      2. Set computer to sleep mode
      3. Wake up the OS

      Expected Results

      HipChat client should be up and running.

      Actual Results

      HipChat client exits with the following log:

      20:40:38][class QRect __thiscall OSDManager::getDefaultScreenRect(void):31] mon (l,t,r,b) 0 , 0 , 2560 , 1440
      [20:40:38][class QRect __thiscall OSDManager::getDefaultScreenRect(void):32] workarea (l,t,r,b) 0 , 0 , 2560 , 1400
      [20:40:38][void __thiscall AbstractOSDView::showOsd(void):72] showing notification OSDView(0x1356d588)
      [20:40:38][void __thiscall AbstractOSDView::showOsd(void):75] false false
      [22:04:43][bool __thiscall AbstractHipMainWindow::event(class QEvent *):749] Window Closed
      Warning: [22:06:41][:0] Ignoring additional arguments while invoking method "onLogoutUser" on object IndexBridge(0xc7c4e08) : 1 arguments given, but method only takes 0 .
      In my Windows Event log, I can see this event three seconds beforehand:
      Log Name: System
      Source: Microsoft-Windows-DNS-Client
      Date: 16/12/2015 23:06:38
      Event ID: 1014
      Task Category: None
      Level: Warning
      Keywords:
      User: NETWORK SERVICE
      Computer: Macbookpro
      Description:
      Name resolution for the name psonar.hipchat.com timed out after none of the configured DNS servers responded.
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Microsoft-Windows-DNS-Client" Guid="
      {1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}
      " />
      <EventID>1014</EventID>
      <Version>0</Version>
      <Level>3</Level>
      <Task>0</Task>
      <Opcode>0</Opcode>
      <Keywords>0x4000000000000000</Keywords>
      <TimeCreated SystemTime="2015-12-16T22:06:38.975000000Z" />
      <EventRecordID>244036</EventRecordID>
      <Correlation />
      <Execution ProcessID="1256" ThreadID="24728" />
      <Channel>System</Channel>
      <Computer>Macbookpro</Computer>
      <Security UserID="S-1-5-20" />
      </System>
      <EventData>
      <Data Name="QueryName">psonar.hipchat.com</Data>
      <Data Name="AddressLength">16</Data>
      <Data Name="Address">020000350AD337010000000000000000</Data>
      </EventData>
      </Event>

      The application doesn't shows up in the task bar after exiting.

              Unassigned Unassigned
              nmarques Nagila Marques (Inactive)
              Archiver:
              mandreacchio Michael Andreacchio

                Created:
                Updated:
                Resolved:
                Archived: