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Type:
Bug
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Resolution: Won't Fix
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Priority:
Medium
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None
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Affects Version/s: Windows 4.0.1617
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Component/s: Crash/freeze, HC Platform - Windows client
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None
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Severity 2 - Major
Summary
HipChat client crashes/exits when the OS wakes up from sleep mode.
Environment
- Windows client 4.0.x
Steps to Reproduce
- Leave HipChat window open
- Set computer to sleep mode
- Wake up the OS
Expected Results
HipChat client should be up and running.
Actual Results
HipChat client exits with the following log:
20:40:38][class QRect __thiscall OSDManager::getDefaultScreenRect(void):31] mon (l,t,r,b) 0 , 0 , 2560 , 1440
[20:40:38][class QRect __thiscall OSDManager::getDefaultScreenRect(void):32] workarea (l,t,r,b) 0 , 0 , 2560 , 1400
[20:40:38][void __thiscall AbstractOSDView::showOsd(void):72] showing notification OSDView(0x1356d588)
[20:40:38][void __thiscall AbstractOSDView::showOsd(void):75] false false
[22:04:43][bool __thiscall AbstractHipMainWindow::event(class QEvent *):749] Window Closed
Warning: [22:06:41][:0] Ignoring additional arguments while invoking method "onLogoutUser" on object IndexBridge(0xc7c4e08) : 1 arguments given, but method only takes 0 .
In my Windows Event log, I can see this event three seconds beforehand:
Log Name: System
Source: Microsoft-Windows-DNS-Client
Date: 16/12/2015 23:06:38
Event ID: 1014
Task Category: None
Level: Warning
Keywords:
User: NETWORK SERVICE
Computer: Macbookpro
Description:
Name resolution for the name psonar.hipchat.com timed out after none of the configured DNS servers responded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DNS-Client" Guid="
{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}
" />
<EventID>1014</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2015-12-16T22:06:38.975000000Z" />
<EventRecordID>244036</EventRecordID>
<Correlation />
<Execution ProcessID="1256" ThreadID="24728" />
<Channel>System</Channel>
<Computer>Macbookpro</Computer>
<Security UserID="S-1-5-20" />
</System>
<EventData>
<Data Name="QueryName">psonar.hipchat.com</Data>
<Data Name="AddressLength">16</Data>
<Data Name="Address">020000350AD337010000000000000000</Data>
</EventData>
</Event>
The application doesn't shows up in the task bar after exiting.