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  1. HipChat
  2. HCPUB-8022

wont connect using Ubuntu 18.04 falsely claiming not network

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    • Last commented by user?:
      true
    • Platform:
      Linux client

      Description

      Using Ubuntu 18.04 and HipChat4 4.30.4.172 (and prior version), the app falsely claims "It looks like you're not connected to the internet".

       

      Running from command line with arg "–connectionDebug" shows the (attached) errors...

      --type=zygote
      hello 0.701863
      Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
      Qt WebEngine ICU data not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
      Installed Qt WebEngine locales directory not found at location /home/tm/Qt/5.7/gcc_64/translations/qtwebengine_locales. Trying application directory...
      Qt WebEngine locales directory not found at location /opt/HipChat4/bin/qtwebengine_locales. Trying fallback directory... Translations MAY NOT not be correct.
      Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64/resources. Trying parent directory...
      Qt WebEngine resources not found at /home/tm/Qt/5.7/gcc_64. Trying application directory...
      [0409/094812:ERROR:resource_bundle.cc(720)] Failed to load /opt/HipChat4/bin/qtwebengine_devtools_resources.pak
      Some features may not be available.
      [0409/094812:WARNING:resource_bundle.cc(311)] locale_file_path.empty() for locale
      [16:48:12][void HipChatApplication::initialize(HipChatApplication::Configuration&):385] "UserAgent: HipChat/4030004.1672 Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) QtWebEngine/5.7.0 Chrome/49
      [16:48:12][void HipChatApplication::initialize(HipChatApplication::Configuration&):394] datapath "/opt/HipChat4/lib"
      [16:48:12][virtual bool OnlineStatus::platformSpecificHasInternetConnectivity():38] org.freedesktop.NetworkManager interface is valid
      [16:48:12][void AbstractOnlineStatus::checkOnlineStatus():196] platform online state = true
      [16:48:12][void AbstractOnlineStatus::doSecondaryCheck(bool):205] Do secondary online check
      [16:48:12][void AbstractOnlineStatus::doSecondaryCheck(bool):215] has connectToCloud
      [16:48:12][void AbstractOnlineStatus::doSecondaryCheck(bool):218] cloud path
      [16:48:12][void AbstractOnlineStatus::doSecondaryCheck(bool):264] onlineStatusUrl check: "https://api.hipchat.com/v2/health-check"
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_num_locks
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_id_callback
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve CRYPTO_set_locking_callback
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve ERR_free_strings
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_cleanup
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve EVP_CIPHER_CTX_init
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve sk_new_null
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve sk_push
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve sk_free
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve sk_num
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve sk_pop_free
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve sk_value
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_library_init
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_load_error_strings
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSL_get_ex_new_index
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_client_method
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_client_method
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_client_method
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv2_server_method
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv3_server_method
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSLv23_server_method
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve X509_STORE_CTX_get_chain
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_noconf
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve OPENSSL_add_all_algorithms_conf
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot resolve SSLeay_version
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_num_locks
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_id_callback
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot call unresolved function CRYPTO_set_locking_callback
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
      Warning: [16:48:12][qt.network.ssl][:0] QSslSocket: cannot call unresolved function sk_num
      [16:48:12][int main(int, char**):447] RestartNumber= 0
      Warning: [16:48:13][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSLv23_client_method
      Warning: [16:48:13][qt.network.ssl][:0] QSslSocket: cannot call unresolved function SSL_library_init
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):104]
      got reply for onlinestatus:
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):105] ****************************
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):106] headers
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):110] ****************************
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):111] response
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):112] ""
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):113] ****************************
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):117] error reported: QNetworkReply::NetworkError(UnknownNetworkError)
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):118] "Error creating SSL context (error:140A90C4:SSL routines:func(169):reason(196))"
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):119] ****************************
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):131] errors from onlineStatusCheck found. ErrorStr = "Error creating SSL context (error:140A90C4:SSL routines:func(169):reason(196))"
      [16:48:13][virtual void AbstractOnlineStatus::resetTimer():74] Set online check timer to: 7000
      [16:48:13][void AbstractOnlineStatus::handleReplyFinished(QNetworkReply*):157] print headers:
      [16:48:13][void AbstractOnlineStatus::handleOnlineStatusResult(bool):179] handleOnlineStatusResult no change : false
      [16:48:13][void AbstractOnlineStatus::handleOnlineStatusResult(bool):184] initCheckComplete
      [16:48:13][void HipChatApplication::onInitialOnlineCheck(bool):307] HCA isInitOnline: false
      [16:48:13][void HipChatApplication::startOfflineWindow():143] start Offline Window

       

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                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  31 weeks, 4 days ago