Summary

• When a Windows user trying to make establish a call through the HipChat Windows 4.0.xxxx client, the call does not get connected and eventually just get stuck

Environment

• Windows 10 Enterprise
• Windows 7 Enterprise
• HipChat Windows 4.0.1617
• HipChat Windows 4.0.1619
• HipChat Windows 4.0.1619 to Chrome/Firefox

Steps to Reproduce

1. Establish a call from the Windows 4.0.1617 from a Windows machine to any other users who are connected to other clients
2. Wait for the call to connect but it never gets connected

Expected Results

• The call should get connected and the users should be able to communicate through video / audio call through the new client

Actual Results

The screen will just hang with the following screen shot though the status of the caller is already switched to On a call:

Notes

• It works for the following circumstances
  • Windows 4.0.1617 / 19 to Mobile Client
  • Mobile Client to Windows 4.0.1617 / 19

Workaround

• Fall back to the previous 2.2.1397 - https://s3.amazonaws.com/downloads.hipchat.com/windows/HipChat-2.2.1397-win32.msi