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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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None
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Affects Version/s: None
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Component/s: Crash/freeze
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None
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Severity 2 - Major
HipChat Windows client 4.X crashes while starting the app on Windows 7 Machines on specific hardware setup.
Environment
- HP 9470M with Intel HD Graphics 4000
- AMD Radeon HD 6570
- Matrox M9128 LP PCIe x16
- Intel(R) HD Graphics 520
- Windows 7 Enterprise (x64)
- HipChat Windows 4.X
Steps to Reproduce
- Install HipChat
- Run HipChat
- The client will crash
Expected Results
The HipChat client should launch without any crash
Actual Results
The HipChat client will crash and show the following error message.
Fatal error: [21:27:44][:0] Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags(), depthBufferSize -1, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize 8, stencilBufferSize -1, samples -1, swapBehavior 0, swapInterval 1, profile 0) . This is most likely caused by not having the necessary graphics drivers installed. Install a driver providing OpenGL 2.0 or higher, or, if this is not possible, make sure the ANGLE Open GL ES 2.0 emulation libraries (libEGL.dll, libGLESv2.dll and d3dcompiler_*.dll) are available in the application executable's directory or in a location listed in PATH.
Workaround
Add the flad --disable-gpu to the target on the desktop shortcut. Please refer to this page for more instructions
