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  1. HipChat
  2. HCPUB-660

Client loses connection, then fails to reconnect

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Details

    • Severity 3 - Minor

    Description

      Summary

      After a while, HipChat can lose connection, and will fail to automatically reconnect.

      Environment

      • Windows Client 4.0.1633+

      Steps to Reproduce

      1. Login to HipChat
      2. After several hours, observe that HipChat lost connection

      Expected Results

      Client will automatically reconnect

      Actual Results

      Client will fail to connect, and display an error message

      Logfiles will show messages like this:

      [DEBUG] [Connection] OAuth timer expired. Fetching new OAuth token
      [DEBUG] [AnalyticsDispatcher: analytics-event] {"name":"hipchat.client.oauth.token.refresh.requested","properties":{"reason":"Token expiry timer lapsed"}}
      [ERROR] [Connection] Failed to fetch new OAuth token due to: TypeError: Cannot read property 'then' of undefined
      

      Workaround

      Restarting client, or logging out and logging back in again, establish a successful connection

      Attachments

        1. hipchat-cant-connect.PNG
          hipchat-cant-connect.PNG
          13 kB
        2. download.png
          download.png
          12 kB
        3. hipchat.log
          3 kB
        4. local client no text - other side received all when enter pressed.swf
          494 kB
        5. hipchatlog_May_12_2016.txt
          33 kB
        6. hipchat_1640_reconnect_failure.log
          6 kB
        7. hipchatlog_May_23_2016.txt
          56 kB
        8. hipchatlog_Mai_24_2016_.txt
          5 kB
        9. hipchatlog_Mai_30_2016_.txt
          6 kB
        10. HCPUB-660-Sqills.png
          HCPUB-660-Sqills.png
          31 kB
        11. HCPUB660Sqills.png
          HCPUB660Sqills.png
          31 kB

        Issue Links

          Activity

            People

              dhenry@atlassian.com Dustin
              photchkiss Parker Hotchkiss
              Archiver:
              mandreacchio Michael Andreacchio

              Dates

                Created:
                Updated:
                Resolved:
                Archived: