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  1. HipChat
  2. HCPUB-610

Asana 500 error - There was an error connecting with Asana!

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Details

    • Severity 3 - Minor

    Description

      Summary

      After installing the Asana integration with HipChat Server (tested v1.4.0, however all HCS versions may be affected), whenever selecting a 'Choose an Asana Team:' selecting most teams results in a 'There was an error connecting with Asana! (status: 500, message: Internal Server Error)'

      Environment

      HipChat Server (all versions)

      Steps to Reproduce

      1. Verify that you have a valid, trusted and signed SSL certificate installed.
      2. Install the Asana integration.
      3. Sign into Asana to connect HCS to Asana.
      4. Select your organization and then select the team. After selecting the team the error message displays.

      Expected Results

      Selecting the team should result in the team tasks displaying below.

      Actual Results

      A 500 error is displayed.

      Notes

      The error is a 500 error, however it seems it's thrown on the integration side as the coral.log in HIpChat Server doesn't contain the error.

      Workaround

      None at this time.

      Attachments

        Activity

          People

            Unassigned Unassigned
            dmaye@atlassian.com David Maye
            Archiver:
            mandreacchio Michael Andreacchio

            Dates

              Created:
              Updated:
              Resolved:
              Archived: