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  1. HipChat
  2. HCPUB-520

Login loop when joining HipChat and Atlassian accounts

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • None
    • None
    • Account creation
    • None
    • Severity 3 - Minor

    Description

      Summary

      When trying to join HipChat and Atlassian accounts, it will result back to the HipChat login loop.

      Steps to Reproduce

      1. Login to HipChat for the first time
      2. Redirects to "We're joining your HipChat and Atlassian accounts together!"
        • Login to your Atlassian account
      3. Click on "Join My Accounts".

      Expected Results

      Your HipChat and Atlassian account is merged.

      Actual Results

      The process redirects back to HipChat login page and the process is looped.

      Notes

      Affected users are usually new users who has just created a HipChat group.

      Workaround

      Please contact HipChat Support for assistance.

      Attachments

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            People

              tdavenport@atlassian.com Tony D.
              eho Edwin Ho (Inactive)
              Archiver:
              mandreacchio Michael Andreacchio

              Dates

                Created:
                Updated:
                Resolved:
                Archived: