The chat history of some rooms will not load.
- Hipchat Data Center 3.1.3
- All clients are impacted
We do not have an exact list of steps to reproduce.
uncaught exception: badformat
The same error is also visible in the client logs.
- No server-side errors are logged
- The issue impacts rooms with large messages from integrations, especially message in HTML format
- The root cause of the issue is a bug in raw mode of Punjab, the HTTP to XMPP translator
The workaround of the issue is to disable Punjab's raw mode:
- Comment out the following line in /etc/init.d/punjab:
or remove --use_raw if your line looks as follows:
- Restart Punjab