Summary

If a user's username is updated in LDAP or Crowd and a manual sync is run, the user will be deactivated from Hipchat Server/Data Center.

Environment

• Hipchat Data Center 3.1.1

  This is not an issue in Hipchat Server

Steps to Reproduce

1. Connect Hipchat to an external user directory
2. Sync a few users over
3. Update the directory username for one user

Expected Results

• The user should still be active and allowed to login
• The username should be updated in the internal (Crowd) cwd_user and (Hipchat) users tables

Actual Results

• The user is deactivated from Hipchat
• The username is updated in the (Crowd) cwd_user table
• The username is not updated in the (Hipchat) users table

Workaround

As soon as you make a change to usernames or map the username in Crowd to a new LDAP attribute. Run a Disable/Enable from the directory page in Hipchat.