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  1. HipChat
  2. HCPUB-2981

Exports do not purge

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    Details

    • Symptom Severity:
      Severity 3 - Minor

      Description

      Summary

      Purging old exports takes a long time and eventually times out

      Environment

      HipChat Server 2.2.2 and older

      Steps to Reproduce

      1. Run a purge of exports older than, say 3 days
        hipchat export -u 3
        
      2. The purge errors out with a message like:
        Couldn't delete 251c4087-d524-48c3-88e4-478bbac18ecb, please look at the hipchat logs for more information: ('Connection aborted.', BadStatusLine("''",))
        
      3. Purge the export by posting to the service directly:
        time curl -vvv -XDELETE http://localhost:7777/export/251c4087-d524-48c3-88e4-478bbac18ecb
        
      4. Curl will run for 30 seconds and time-out:
        * Hostname was NOT found in DNS cache
        *   Trying 127.0.0.1...
        * Connected to localhost (127.0.0.1) port 7777 (#0)
        > DELETE /export/251c4087-d524-48c3-88e4-478bbac18ecb HTTP/1.1
        > User-Agent: curl/7.35.0
        > Host: localhost:7777
        > Accept: */*
        >
        * Empty reply from server
        * Connection #0 to host localhost left intact
        curl: (52) Empty reply from server
        
        real	0m30.066s
        user	0m0.024s
        sys	0m0.013s
        

      Expected Results

      Old exports should be purged and archive removed from /file_store/cumulus/posixdata/f/

      Actual Results

      The below exception is thrown in the hcapp.log file:

      2017-02-22T14:20:32.289289+00:00 hipchat.rgoffice.net gunicorn.scissortail-web.error: [7308] WORKER TIMEOUT (pid:7378)
      2017-02-22T14:20:32.289289+00:00 hipchat.rgoffice.net gunicorn.scissortail-web.error: [7378] Worker exiting (pid: 7378)
      

      Workaround

      Increase the worker timeout to 120s in /hipchat-scm/scissortail/gunicorn.conf.py:

      timeout = int(os.environ.get('WEB_WORKER_TIMEOUT', 120))
      

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            Assignee:
            Unassigned
            Reporter:
            adridi Arbi Dridi
            Archiver:
            mandreacchio Michael Andreacchio

              Dates

              Created:
              Updated:
              Resolved:
              Archived: