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  1. HipChat
  2. HCPUB-2845

Windows app won't start

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    • Suggestion
    • Resolution: Won't Do
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    • App launch
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    Description

      The app was working until yesterday but now tries to start and immediately dies.  I'm on Windows 10.  Below is the debugger output.

      [10904] ds\security\smartscreen\common\core\src\script_host.cpp(51)\smartscreen.exe!00007FF6EB1B5697: (caller: 00007FF6EB1B5DD8) Exception(32) tid(2f60) 80070001 Incorrect function.
      [10904] Msg:[Unable to get property 'substr' of undefined or null reference - TypeError: Unable to get property 'substr' of undefined or null reference
      [10904] at ShellCallbacks.isFileSupported (Unknown script code:1:2387)
      [10904] at ShellCallbacks.prototype.getSamplingRate (Unknown script code:1:2988)
      [10904] at Anonymous function (Unknown script code:1:925)
      [10904] at Array.prototype.reduce (native code)
      [10904] at CallbacksBase.prototype.getSamplingRates (Unknown script code:1:900)
      [10904] at CallbacksBase.prototype.filterEvents (Unknown script code:1:2036)
      [10904] at filterEvents (Unknown script code:1:43)
      [10904] at _dispatch (Unknown script code:13:21)]
      [10904] ds\security\smartscreen\common\core\src\script_host.cpp(51)\smartscreen.exe!00007FF6EB1B5697: (caller: 00007FF6EB1B5DD8) Exception(33) tid(2f60) 80070001 Incorrect function.
      [10904] Msg:[Unable to get property 'substr' of undefined or null reference - TypeError: Unable to get property 'substr' of undefined or null reference
      [10904] at ShellCallbacks.isFileSupported (Unknown script code:1:2387)
      [10904] at ShellCallbacks.prototype.getSamplingRate (Unknown script code:1:2988)
      [10904] at Anonymous function (Unknown script code:1:925)
      [10904] at Array.prototype.reduce (native code)
      [10904] at CallbacksBase.prototype.getSamplingRates (Unknown script code:1:900)
      [10904] at CallbacksBase.prototype.filterEvents (Unknown script code:1:2036)
      [10904] at filterEvents (Unknown script code:1:43)
      [10904] at _dispatch (Unknown script code:13:21)]
      [15368] PackageLocation: "localweb/package.json"
      [15368] package.json opened
      [15368] package.json valid
      [15368] package.json object
      [15368] package.json version value = "4.29.4"
      [15368] Reading config.ini file
      [15368] force_server= false value= ""
      [9996] Suspending
      [6012] shell\explorer\taskband2\taskband2.cpp(4148)\Explorer.EXE!00007FF7EAA1792A: (caller: 00007FFBA6337DE3) ReturnHr(70) tid(2484) 80004005 Unspecified error

       

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            Unassigned Unassigned
            b030900ad85c Ben Ward
            Archiver:
            mandreacchio Michael Andreacchio

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              Updated:
              Resolved:
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