Summary

Windows client receives "QtWebEngineProcess has stopped working" error after unlocking your account or undocking the device when you have multiple screens/external displays

Environment

HipChat Client: 4.29.5.1662
Windows 10 Enterprise x64
Device: Surface Pro 4 i5 with Intel HD 520 (20.19.15.4463)
Screens: 2x HP z24 Display, HipChat is running on the Surface screen
Faulting application name: QtWebEngineProcess.exe, version: 0.0.0.0, time stamp: 0x57c99994
Faulting module name: Qt5WebEngineCore.dll, version: 5.7.0.0, time stamp: 0x57c9994a
Exception code: 0x80000003
Fault offset: 0x00b5c3e1
Faulting process id: 0xd3a0
Faulting application start time: 0x01d2918f974b6b2d
Faulting application path: C:\Program Files (x86)\Atlassian\HipChat4\QtWebEngineProcess.exe
Faulting module path: C:\Program Files (x86)\Atlassian\HipChat4\Qt5WebEngineCore.dll
Report Id: 56fa9d8f-78b6-4722-bc19-b64f599ec5eb
Faulting package full name:
Faulting package-relative application ID:

Steps to Reproduce

1. Dock Surface Pro 4 with multiple external displays
2. Login to HipChat and chat as usual
3. Lock your machine's account then unlock it or undock the device

Actual Results

HipChat Windows client is running as usual

Expected Results

HipChat Windows client started to become unresponsive after you unlock your machine's account or undock the device. You will need to restart the client and it will be fine again until the next account unlock or undocking the device.

Notes

The same problem is not observed when multiple screens/external displays are not in use