Infinite loop while doing screen share in the Windows client

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    • Type: Bug
    • Resolution: Won't Fix
    • Priority: High
    • None
    • Affects Version/s: None
    • Component/s: Video
    • Severity 2 - Major

      When doing a screen-share, if you share HipChat's video-call window, the app creates an infinite loop with it, showing the same screen from multiple angles, one inside the other - like an inception. 

      Environment
      • HipChat 4.28
      • Windows 10
      Steps to reproduce
      1. Launch HipChat and make a video call.
      2. Click on the screen-share button, select the option to share the entire screen.
      3. Make sure that you are sharing HipChat's video call window.
      Expected Results

      The video is shared normally without any issues.

      Actual Results

      It creates sort of a loop, like it was showing the same screen infinitely:

      Workaround

      The workaround would be changing to a different window when sharing your screen, like the browser window or whatever else you'd like to share. Just make sure not to share the video-call window itself to avoid the issue.

            Assignee:
            Unassigned
            Reporter:
            Murilo Moreira (Inactive)
            Archiver:
            Michael Andreacchio

              Created:
              Updated:
              Resolved:
              Archived: