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  1. HipChat
  2. HCPUB-1744

HipChat on Sierra OS - Slow performance and high CPU usage

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Details

    • Severity 2 - Major

    Description

      HipChat client on the Sierra OS is consuming +100% of CPU and causing slow performance. No actions are needed to trigger this behavior other than just leaving the app opened. It started to affect some users after they update the OS from a previous version to Sierra.

      Environment

      • Mac OSX Sierra 10.12
      • HipChat 4.27.0

      Steps to reproduce

      1. Launch HipChat (affected version) on Sierra OS
      2. Give it a few seconds and observe the app's performance. Also, open the Mac's Activity Monitor to verify the CPU consumption.

      Expected results

      Application's performance is normal (not slow ) and CPU consumption is normal as well (not high).

      Actual results

      Application's performance is slow and the CPU consumption goes up to 100%.

      Attachments

        1. Conspiracy-Keanu.jpg
          Conspiracy-Keanu.jpg
          26 kB
        2. image-2016-12-06-16-49-10-848.png
          image-2016-12-06-16-49-10-848.png
          53 kB
        3. image-2017-12-28-15-26-40-891.png
          1012 kB
        4. screenshot-1.png
          screenshot-1.png
          174 kB
        5. Screen Shot 2016-09-28 at 9.00.05 AM.png
          Screen Shot 2016-09-28 at 9.00.05 AM.png
          163 kB

        Issue Links

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            People

              mellis MarcusEllis 🦖
              mmoreira Murilo Moreira (Inactive)
              Archiver:
              mandreacchio Michael Andreacchio

              Dates

                Created:
                Updated:
                Resolved:
                Archived: