Uploaded image for project: 'HipChat'
  1. HipChat
  2. HCPUB-16757

IOS mobile client failed to send push notification on mobile client

This issue belongs to an archived project. You can view it, but you can't modify it. Learn more

    XMLWordPrintable

Details

    • Bug
    • Resolution: Won't Fix
    • Highest
    • None
    • None
    • Notifications - Mobile
    • None
    • Severity 1 - Critical

    Description

      Summary

      IOS mobile client above unable to receive a push notification for the mobile client.

      Environment

      • IOS mobile client

      Step to reproduce

      1. Set your desktop client to idle or go offline
      2. Ask someone to send you @mention or 1-on-1 chat
      3. No push notification is received on the mobile client
      4. However, the user still received email notification

      Expected Results

      The user received a push notification on their mobile client

      Actual Results

      The user did not receive any push notification on their mobile client

      Workaround

      • N/A

      Attachments

        Activity

          People

            Unassigned Unassigned
            mabdrahim Syahrul
            Archiver:
            mandreacchio Michael Andreacchio

            Dates

              Created:
              Updated:
              Resolved:
              Archived: