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Suggestion
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Resolution: Won't Do
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None
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None
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OS X 10.11.6
iMac 21.5-inch, Late 2012
Using HipChat online service, not a server.
About a week ago, a change to HipChat seemed to break my audio preference.
I have a USB headset, and was using it with HipChat as mic and earphones. I could hear the other person on the headphones. Now, the audio comes through the built-in speakers instead of the headphones. The in-call settings have a mic setting but don't let me set the speakers. And the "Video Preferences" Sound output is set to the USB headset, and the Test button works in the headset, but this does not apply to the video call when I call someone.
[9/13/16:]Workaround/isolation: Plugging Earbuds into the audio jack of the Mac enables chat audio in the USB headset. That is, the bug only happens when earbuds are not plugged into the audio jack. When earbuds are plugged in, the Video Preferences are obeyed and audio is heard in the USB headset, not the earbuds.
[HCPUB-1590] Video call sound output does not obey preference
Workflow | Original: JAC Suggestion Workflow [ 3349597 ] | New: JAC Suggestion Workflow 3 [ 3605255 ] |
Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
Workflow | Original: HF: Simple Issue Tracking Workflow v3 [ 1596609 ] | New: JAC Suggestion Workflow [ 3349597 ] |
Status | Original: Done [ 10044 ] | New: Resolved [ 5 ] |
Resolution | New: Won't Do [ 10000 ] | |
Status | Original: To be reviewed [ 10026 ] | New: Done [ 10044 ] |
Affects Version/s | New: Mac v4.27 [ 63445 ] | |
Description |
Original:
About a week ago, a change to HipChat seemed to break my audio preference.
I have a USB headset, and was using it with HipChat as mic and earphones. I could hear the other person on the headphones. Now, the audio comes through the built-in speakers instead of the headphones. The in-call settings have a mic setting but don't let me set the speakers. And the "Video Preferences" Sound output is set to the USB headset, and the Test button works in the headset, but this does not apply to the video call when I call someone. |
New:
About a week ago, a change to HipChat seemed to break my audio preference.
I have a USB headset, and was using it with HipChat as mic and earphones. I could hear the other person on the headphones. Now, the audio comes through the built-in speakers instead of the headphones. The in-call settings have a mic setting but don't let me set the speakers. And the "Video Preferences" Sound output is set to the USB headset, and the Test button works in the headset, but this does not apply to the video call when I call someone. [9/13/16:]Workaround/isolation: Plugging Earbuds into the audio jack of the Mac *enables* chat audio in the USB headset. That is, the bug only happens when earbuds are not plugged into the audio jack. When earbuds are plugged in, the Video Preferences are obeyed and audio is heard in the USB headset, not the earbuds. |
Environment |
New:
OS X 10.11.6
iMac 21.5-inch, Late 2012 Using HipChat online service, not a server. |
We recently announced that we would be discontinuing our team messaging tools, Stride and Hipchat, and will therefore be closing out all related feature requests and open issues. The end of life date for Stride and Hipchat Cloud is February 15, 2019. Until that time, we will only issue product updates for security issues or critical bugs.
If you are an existing Hipchat Server or Data Center customer and feel like this issue has been closed in error, please contact support to let us know._
Our recommended migration path is to Slack - you can read more about this and other options at Stride and Hipchat Cloud End of Life: Just over 90 days
Thank you for your input on this ticket and for being a valued Atlassian customer.