HipChat crashes when switching languages on Windows with a custom keyboard shortcut

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    • Severity 3 - Minor

      Summary

      Using windows key sequence to convert a word to any language will make the client freeze

      Environment

      • Windows 10
      • Windows 8
      • Windows 7

      Step to reproduce

      1. Open Window Text Services and Input Languages
      2. Open Advanced Key Setting
      3. Select the language and press change Key Sequence
      4. Pick any keyboard combination example CTRL + 1
      5. Type something in HipChat client and press CTRL + 1
      6. HipChat client will freeze

      Expected Results

      Type word will change according to the language user set

      Actual Results

      HipChat client freeze

      Workaround

      1. Use the default Windows Flag + SPACE setting or
      2. Manually press the language change in taskbar but this is only to switch between language and still no workaround for converting a word.

      Notes

      • The issue is with "switching a word to specific language" and not "switching between languages"
      • Any software that convert a word to another language will trigger this bug too example HCPUB-59

            Assignee:
            Unassigned
            Reporter:
            Syahrul
            Archiver:
            Michael Andreacchio

              Created:
              Updated:
              Resolved:
              Archived: