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Suggestion
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Resolution: Unresolved
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None
We rely heavily on referencing Insight objects in our service desk while still trying to minimise the amount of custom fields and the current solution for creating Connections with the 10mb limit on results from the REST api is rarely an option since we often have to add searchable dropdown fields with many thousands of objects in the result set.
According to the documentation an integration with Insight has been "worked on" for a few years now, any actual progress there would be highly appreciated.
[FORMDC-27] Proper proforma/forms integration with Insight fields
any updates on this ? today is it's 3 years anniversary maybe it can get a feedback as a gift ? already exists in Cloud why not in DC ??
Yeah i need ask too. Why Data Center cant use Insight in ProForma Forms? really frustrates me
Our use case is (and I think we aren't the only ones):
- under certain circumstances a user needs to select a responsible person to approve or to make any decision
- in our use case this is going to happen as part of a form provided by ProForma due to conditional input
- thankfully we can pull Assets data such as employees via API to proForma however we cannot make further use of it
- an approver selected in ProForma is supposed to be added to "Approver" Jira field to grant permission for approval as part of the Jira workflow
- also this user needs to be emailed about the most recent approval request
How can we "sell" Jira Service Management as a nice tool to hundreds of colleagues if we need manual workarounds for such simple features?
We also need to train the users for additional tasks such as for those workarounds and we know, any manual effort of that kind may be a source of accidental errors done by human beings. Why not preventing this?
According to Atlassian support it is currently not possible to store Assets data pulled to and used in ProForma into any classic Jira field for any further use. If there's no (sustainable) way we'd appreciate to get this ability. Very soon. Please!
Any update when this highly requested feature is coming, or if it is even considered on the current product roadmap?
We as DC users have realized that our cries are being ignored. That's a fact! So in this case - we have directed our internal teams to work around these issues using solutions with what we have for the time being. smh! For this bug(out of many), we had to instruct customers to use the asset field on the top and guide them using UI/UX. Waiting to move to the cloud once FEDRAM is in place - Q1 2025?.
Please follow through with this. It's pretty regular heartburn for our users and our admins and the explanation for it not working is just silly.
Same here. I'd wish Atlassian wouldn't leave their DC customers in the dust. This ticket and adding attachments are the highest voted items and yet we see no response. Atlassian, customers remember poor treatment.
It is frustrating that Atlassian buys all these apps, yet does not invest in making a proper integration.
Why is it not possible to use a Asset/Object field in a Form?
This feature has been available in the cloud version for well over a year. How about a little parity for your DC customers?
At the very least some kind of response is warranted, as this is a significant feature gap and compromises use of both Assets and Forms.
Can we get some response from Atlassian on this? It is very much needed.
Please review this feature and provide an update! This would be very helpful for JSM Data Center. We are very interested in using Proforma and love the templates available, but without Assets Integration it is very limited!
Hi there, this shortcoming in the Data Center solution is going to make Jira the laughing stock among my IT team mates. Please implement it with extreme urgency!
Kind regards
Beyond both Proforma and Insight having been individually integrated into various JSM Editions and Plans to become 'Forms' and 'Assets', there is now, and has been for some time, an opportunity, if not expectation and need for integration of these two capabilities with each other to really empower each, and consequently JSM more generally! C'mon Atlassian - realisation of this obvious opportunity could drive the sales of JSM through the roof!
Hello Team,
What is the status here? This feature has been rolled out in the cloud but not on Data Center which is really crippling large scale Enterprise Use Cases for a scalable Service Desk Experience! Think about a customer with 100s of Legal entities and 70k+ Employees and an HR Jira Service Desk where you cannot use Asset Fields in Forms. Please update us when this will be implemented in DC.
Best regards & looking forward to your reply!
We would also be happy about any update! We need this integration for our start with JSM Data Center 
!
Don't want to shatter your optimism but first feature request tickets are "proper grown ups" nowadays.