If the LDAP connection URL is something like:
ldap://ldap.url.com:389/DC=atlassian,DC=com
and base DN is:
OU=Employees,OU=People
The connection will fail with:
2013-02-12 11:01:15,231 ERROR [btpool0-25 ] fisheye DefaultUserManager-getOrImportUser - Could not authenticate user "atlassian\ldap.user1" com.cenqua.fisheye.user.AuthenticationException: LDAP: could not list users using (&(sAMAccountName=atlassian\ldap.user1)(!(userAccountControl:1.2.840.113556.1.4.803:=2))) on OU=Employees,OU=People (authenticated) Caused by: javax.naming.directory.InvalidSearchFilterException: invalid escape sequence: [B@182623a0; remaining name 'OU=Employees,OU=People'
Changing the connection details as follows, helps in resolving the issue:
LDAP URL:
ldap://ldap.url.com:389/
Base DN:
OU=Employees,OU=People,DC=atlassian,DC=com