Hi Adrian,

Sorry for the slow response, this is our development planning instance of JIRA - for timely response on urgent matters, can you please raise a ticket at http://support.atlassian.com.

This may be a bug, but we will close it until our support engineers can come up with a solid diagnosis.

Matt

Any news on this - it's a major issue for us and could cause us to seek alternative solutions. Some more logs for your amusement (the underlying issue here is an overloaded LDAP server I believe, credentials have certainly not changed and are working).

Thanks,

2010-08-13 09:31:45,219 INFO [btpool0-32] fisheye.app CrowdAuth-checkPassword -
user not found
com.atlassian.crowd.integration.exception.InvalidAuthenticationException: [LDAP:
error code 49 - Invalid Credentials]; nested exception is javax.naming.Authenti
cationException: [LDAP: error code 49 - Invalid Credentials]
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstruct
orAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingC
onstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at org.codehaus.xfire.aegis.type.basic.BeanType.createFromFault(BeanType
.java:235)
at org.codehaus.xfire.aegis.type.basic.BeanType.readObject(BeanType.java
:105)
at org.codehaus.xfire.aegis.AegisBindingProvider.readParameter(AegisBindingProvider.java:169)
at org.codehaus.xfire.client.ClientFaultConverter.processFaultDetail(ClientFaultConverter.java:51)
at org.codehaus.xfire.client.ClientFaultConverter.invoke(ClientFaultConverter.java:32)
at org.codehaus.xfire.handler.HandlerPipeline.invoke(HandlerPipeline.java:131)
at org.codehaus.xfire.client.Client.onReceive(Client.java:424)
at org.codehaus.xfire.transport.http.HttpChannel.sendViaClient(HttpChannel.java:139)
at org.codehaus.xfire.transport.http.HttpChannel.send(HttpChannel.java:48)
at org.codehaus.xfire.handler.OutMessageSender.invoke(OutMessageSender.java:26)
at org.codehaus.xfire.handler.HandlerPipeline.invoke(HandlerPipeline.java:131)
at org.codehaus.xfire.client.Invocation.invoke(Invocation.java:79)
at org.codehaus.xfire.client.Invocation.invoke(Invocation.java:114)
at org.codehaus.xfire.client.Client.invoke(Client.java:336)
at org.codehaus.xfire.client.XFireProxy.handleRequest(XFireProxy.java:77)
at org.codehaus.xfire.client.XFireProxy.invoke(XFireProxy.java:57)
at $Proxy0.authenticatePrincipal(Unknown Source)
at com.atlassian.crowd.integration.service.soap.client.SecurityServerClientImpl.authenticatePrincipal(SecurityServerClientImpl.java:221)
at com.atlassian.crowd.integration.service.cache.AuthenticationManagerImpl.authenticate(AuthenticationManagerImpl.java:41)
at com.atlassian.crowd.integration.http.HttpAuthenticatorImpl.authenticate(HttpAuthenticatorImpl.java:315)
at com.cenqua.fisheye.user.crowd.CrowdAuth.checkPassword(CrowdAuth.java:105)
at com.cenqua.fisheye.user.UserManager.loginWithSanitizedUserName(UserManager.java:358)
at com.cenqua.fisheye.user.UserManager.login(UserManager.java:321)
at com.cenqua.fisheye.web.LoginServlet.login(LoginServlet.java:98)
at com.cenqua.fisheye.web.LoginServlet.doLogin(LoginServlet.java:69)
at com.cenqua.fisheye.web.LoginServlet.doGet(LoginServlet.java:55)
at com.cenqua.fisheye.web.LoginServlet.doPost(LoginServlet.java:47)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:502)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1208)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:41)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1200)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)
at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:41)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1200)
at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:83)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1200)
at com.cenqua.crucible.filters.CrucibleFilter.doFilter(CrucibleFilter.java:141)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1200)
at com.cenqua.fisheye.web.filters.TotalityFilter.doFilter(TotalityFilter.java:233)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1200)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
at org.mortbay.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1200)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:69)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
...
Caused by: org.codehaus.xfire.fault.XFireFault: [LDAP: error code 49 - Invalid Credentials]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
at org.codehaus.xfire.fault.Soap11FaultSerializer.readMessage(Soap11FaultSerializer.java:31)
at org.codehaus.xfire.fault.SoapFaultSerializer.readMessage(SoapFaultSerializer.java:28)
at org.codehaus.xfire.soap.handler.ReadHeadersHandler.checkForFault(ReadHeadersHandler.java:111)
at org.codehaus.xfire.soap.handler.ReadHeadersHandler.invoke(ReadHeadersHandler.java:67)
at org.codehaus.xfire.handler.HandlerPipeline.invoke(HandlerPipeline.java:131)