Issue Summary:

On Crowd, the forgotten login page should be accessible for logged in user,. which is no longer reachable post implementation of the betterSSO.
So the forgotten password flow was rewritten during implementation of betterSSO:
https://bulldog.internal.atlassian.com/browse/KRAK-995
https://bulldog.internal.atlassian.com/browse/KRAK-1001

Here is the PR that removes forgotten login action:
https://stash.atlassian.com/projects/CWD/repos/crowd/pull-requests/1145/diff#components/crowd-web-app/src/main/webapp/console/forgottenlogindetails.jsp

Per the recent implementation: Forgotten password page is now part of the login page which will redirect you to home screen if it detects that you have active session with Crowd.
In customer's words - This isn't intuitive and continues to confuse our user base and would like the older method to be re-instated.

Expected Results

When the user is logged in and clicks on #https://<Crowd FQDN/IP>/crowd/console/secure/console.action#/forgot-password it should take the user to the forgotten password page.

Actual Results

When the user is logged in and clicks on #https://<Crowd FQDN/IP>/crowd/console/secure/console.action#/forgot-password
A new tab opens and one can see the URL as above however it shows the 'Welcome to the Crowd administration console' page.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available