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  1. Crowd Data Center
  2. CWD-5470

Enhance Crowd Logging and Profiling document to include a section on troubleshooting synchronisation errors effectively

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently the following document suggests using com.atlassian.crowd and setting it to Debug level, to help debug the crowd package.

      While enabling this for troubleshooting synchonisation would work, the amount of logs being recorded is huge as the package will include all the other child packages that might not be related to synchronisation troubleshooting

      At the moment, com.atlassian.crowd reads:

      This is the parent of the crowd package loggers. Any children which do not have a level assigned to them will inherit the level from their parent. This logger should be set to DEBUG only if you are investigating SSO issues.

      For synchronisation issues, it is best to enable specific child packages (instead of the com.atlassian.crowd parent package) related to the synchronisation process such as:

      com.atlassian.crowd.dao.directory
com.atlassian.crowd.directory.ldap
com.atlassian.crowd.directory.DbCachingRemoteChangeOperations
com.atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations

      Enabling the above will only display relevant information regarding synchronisation. 

       Suggestion:

      Adding a section in the above document specific to troubleshooting synchronisation errors would help speed up troubleshooting.

            [CWD-5470] Enhance Crowd Logging and Profiling document to include a section on troubleshooting synchronisation errors effectively

            Aakrity Tibrewal added a comment -
            Atlassian Update - 27 April 2025

            Hello,

            Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments. This inactivity suggests a low impact. Therefore, this suggestion is not in consideration for our future roadmap.

            Please note the comments on this thread are not being monitored.

            You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here.

            To learn more about our recent investments in Crowd Data Center, please check our public roadmap.

            Kind regards,
            Crowd Data Center

            Aakrity Tibrewal added a comment - Atlassian Update - 27 April 2025 Hello, Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself. Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion is being closed due to a lack of engagement in the last four years , including no new watchers, votes, or comments. This inactivity suggests a low impact. Therefore, this suggestion is not in consideration for our future roadmap. Please note the comments on this thread are not being monitored. You can read more about our approach to highly voted suggestions here and how we prioritize what to implement here. To learn more about our recent investments in Crowd Data Center, please check our public roadmap . Kind regards, Crowd Data Center

              Unassigned Unassigned
              afaridi Ahmad Faridi
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