Summary

Currently, when the AD admin create a user account in the LDAP and configure a the account to use a shared mailbox (feature provided by Microsoft AD), the user account is being synced as inactive. and not able to make the user account to active.

This is because Microsoft AD use the inactive status of the account to identify if that account is using a shared mailbox.

• why user associated with a shared mailbox is always a disabled user account

Suggestion

implement the feature in Crowd to allow user account use shared mailbox and make the user status active.