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  1. Crowd Data Center
  2. CWD-5116

Unable to login to Crowd with a recovery admin account when the recovery mode is enabled

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.5.2, 3.7.1, 3.6.2
    • None
    • None
    • None

      Steps to reproduce:

      1. Stop Crowd
      2. Enable Recovery mode (by setting the atlassian.recovery.password)
      3. Start Crowd
      4. Try to login using recovery_admin user and credentials from the atlassian.recovery.password system property

      Result

      Login error

       

       

      There is no workaround at this point

            [CWD-5116] Unable to login to Crowd with a recovery admin account when the recovery mode is enabled

            Cathy S made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 489824 ]

            Andrew S (Inactive) added a comment -

            Here is documentation on the process, which works in versions 3.5.2, 3.6.2, 3.7.1 and greater: https://confluence.atlassian.com/crowdkb/restore-passwords-to-recover-admin-user-rights-using-system-properties-998644535.html

            Andrew S (Inactive) added a comment - Here is documentation on the process, which works in versions 3.5.2, 3.6.2, 3.7.1 and greater: https://confluence.atlassian.com/crowdkb/restore-passwords-to-recover-admin-user-rights-using-system-properties-998644535.html
            Dawid Owoc (Inactive) made changes -
            Fix Version/s New: 3.7.1 [ 89791 ]
            Fix Version/s New: 3.6.2 [ 90799 ]
            Jakub Podeszwik (Inactive) made changes -
            Fix Version/s New: 3.5.2 [ 89396 ]
            Jakub Podeszwik (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]
            Jakub Podeszwik (Inactive) made changes -
            Remote Link New: This issue links to "KRAK-2699 (Current JIRA)" [ 449652 ]
            Monique Khairuliana (Inactive) made changes -
            Epic Link Original: CWD-4704 [ 600140 ]
            Monique Khairuliana (Inactive) made changes -
            Status Original: Long Term Backlog [ 12073 ] New: Short Term Backlog [ 12074 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 - restricted [ 2654991 ] New: JAC Bug Workflow v3 [ 3365843 ]
            Status Original: Verified [ 10005 ] New: Long Term Backlog [ 12073 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]

              Unassigned Unassigned
              mkempa Marcin Kempa
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: