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  1. Crowd Data Center
  2. CWD-5116

Unable to login to Crowd with a recovery admin account when the recovery mode is enabled

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 3.5.2, 3.7.1, 3.6.2
    • None
    • None
    • None

      Steps to reproduce:

      1. Stop Crowd
      2. Enable Recovery mode (by setting the atlassian.recovery.password)
      3. Start Crowd
      4. Try to login using recovery_admin user and credentials from the atlassian.recovery.password system property

      Result

      Login error

       

       

      There is no workaround at this point

            [CWD-5116] Unable to login to Crowd with a recovery admin account when the recovery mode is enabled

            Andrew S (Inactive) added a comment -

            Here is documentation on the process, which works in versions 3.5.2, 3.6.2, 3.7.1 and greater: https://confluence.atlassian.com/crowdkb/restore-passwords-to-recover-admin-user-rights-using-system-properties-998644535.html

            Andrew S (Inactive) added a comment - Here is documentation on the process, which works in versions 3.5.2, 3.6.2, 3.7.1 and greater: https://confluence.atlassian.com/crowdkb/restore-passwords-to-recover-admin-user-rights-using-system-properties-998644535.html

              Unassigned Unassigned
              mkempa Marcin Kempa
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: