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  1. Crowd Data Center
  2. CWD-4799

Do not show ldap errors for non admin operations

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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      Problem Definition

      CROWD showing error messages for end users in raw format received directly from LDAP directory even though the common error code is in the message. Seeing the error message is good for the administrator, but for end users, it can be confusing in some cases.

      Business case

      If the user entered the password which doesn't satisfy the LDAP complexity rules he/she will receive LDAP error 53 with part of stack trace:

      As a result, the end user confused about the real root cause and create a support request for every occurrence. So it put additional load both on internal help desk as well as on Atlassian Support.

      Suggested Solution

      Add human readable messages for Common User Management Errors together with a short link to the documentation (to simplify troubleshooting).

      Workaround

      Direct the internal helpdesk to Atlassian KB: Common User Management Errors

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            [CWD-4799] Do not show ldap errors for non admin operations

            SET Analytics Bot made changes -
            Support reference count New: 4
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3388264 ] New: JAC Suggestion Workflow 3 [ 3630145 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 [ 1616802 ] New: JAC Suggestion Workflow [ 3388264 ]
            Issue Type Original: Improvement [ 4 ] New: Suggestion [ 10000 ]
            Status Original: Verified [ 10005 ] New: Under Consideration [ 11774 ]
            Monique Khairuliana (Inactive) made changes -
            Epic Link Original: CWD-4705 [ 600142 ]
            Marcin Kempa made changes -
            Link New: This issue is caused by CWD-1475 [ CWD-1475 ]
            Jonathan Soo made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 236195 ]
            Marcin Kempa made changes -
            Summary Original: Implement human readable format messages for common LDAP errors New: Do not show ldap errors for non admin operations
            Marcin Kempa made changes -
            Epic Link New: CWD-4705 [ 600142 ]
            Marcin Kempa made changes -
            Status Original: Open [ 1 ] New: Verified [ 10005 ]
            Marcin Kempa made changes -
            Priority Original: Medium [ 3 ] New: Low [ 4 ]

              Unassigned Unassigned
              ashaleev Anton Shaleev
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                Created:
                Updated: