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      Currently

      When an incremental sync fails, the logs are not very helpful in determining the cause. This makes it tough for support and DoS to diagnose these kinds of Crowd issues (which pop up way too much).

      2015-09-14 17:16:31,320 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 786433 ] starting
      2015-09-14 17:16:31,321 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for directory [ 786433 ]
      2015-09-14 17:16:31,358 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Incremental synchronisation for directory [ 786433 ] was not completed, falling back to a full synchronisation
      2015-09-14 17:16:31,358 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 786433 ] was not successful, attempting FULL
      

      Solution

      Something like this would be more ideal:

      2015-09-14 17:16:31,320 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 786433 ] starting
      2015-09-14 17:16:31,321 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for directory [ 786433 ]
      2015-09-14 17:16:31,352 ERROR [scheduler_Worker-7] [directory.ldap.cache.EventTokenChangedCacheRefresher] synchroniseChanges Incremental synchronisation failed: com.atlassian.crowd.event.user.UserRenamedEvent is not supported by incremental sync.
      

            [CWD-4496] Add logging explaining why incremental sync fails

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3388080 ] New: JAC Suggestion Workflow 3 [ 3629905 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 [ 1393414 ] New: JAC Suggestion Workflow [ 3388080 ]
            Issue Type Original: Improvement [ 4 ] New: Suggestion [ 10000 ]
            vkharisma made changes -
            Link New: This issue relates to CONFCLOUD-33455 [ CONFCLOUD-33455 ]
            Owen made changes -
            Workflow Original: Crowd Development Workflow v2 [ 953802 ] New: Simplified Crowd Development Workflow v2 [ 1393414 ]
            Blake Riosa (Inactive) made changes -
            Fix Version/s New: 2.8.4 [ 54305 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Technical Review [ 10028 ] New: Resolved [ 5 ]
            Blake Riosa (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Technical Review [ 10028 ]
            Blake Riosa (Inactive) made changes -
            Remote Link New: This issue links to "Page (Pug - Confluence Dogfood)" [ 122558 ]
            Blake Riosa (Inactive) made changes -
            Link New: This issue relates to CONF-33455 [ CONF-33455 ]
            Blake Riosa (Inactive) made changes -
            Status Original: Open [ 1 ] New: In Progress [ 3 ]
            Blake Riosa (Inactive) created issue -

              briosa Blake Riosa (Inactive)
              briosa Blake Riosa (Inactive)
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                Created:
                Updated:
                Resolved: