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  1. Crowd Data Center
  2. CWD-4496

Add logging explaining why incremental sync fails

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      Currently

      When an incremental sync fails, the logs are not very helpful in determining the cause. This makes it tough for support and DoS to diagnose these kinds of Crowd issues (which pop up way too much).

      2015-09-14 17:16:31,320 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 786433 ] starting
2015-09-14 17:16:31,321 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for directory [ 786433 ]
2015-09-14 17:16:31,358 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Incremental synchronisation for directory [ 786433 ] was not completed, falling back to a full synchronisation
2015-09-14 17:16:31,358 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 786433 ] was not successful, attempting FULL

      Solution

      Something like this would be more ideal:

      2015-09-14 17:16:31,320 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache INCREMENTAL synchronisation for directory [ 786433 ] starting
2015-09-14 17:16:31,321 INFO [scheduler_Worker-7] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache Attempting INCREMENTAL synchronisation for directory [ 786433 ]
2015-09-14 17:16:31,352 ERROR [scheduler_Worker-7] [directory.ldap.cache.EventTokenChangedCacheRefresher] synchroniseChanges Incremental synchronisation failed: com.atlassian.crowd.event.user.UserRenamedEvent is not supported by incremental sync.

            briosa Blake Riosa (Inactive)
            briosa Blake Riosa (Inactive)
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              Created:
              Updated:
              Resolved: