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  1. Crowd Data Center
  2. CWD-3997

Disabled applications still counting under "Current Users" total.

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      When unchecking the "Active" box under an Application on Crowd, the "Current Users" number does not subtract the users from this application, even though they cannot log in any longer.

      Expected behaviour:
      Crowd will subtract the users from the "Current Users" number, so it will not count on the customers' license.

      Steps to reproduce:

      1. Add a directory into your Crowd (e.g LDAP), and sync it.
      2. Add an application to your Crowd (e.g Confluence or JIRA)
      3. Select the directory you've just created and set "Allow All to Authenticate" to "True"
      4. Complete the application creation
      5. Take a note of the number for "Current Users" under Crowd > Administration > Licensing > Current Users
      6. Go to Applications > Select the Application you've just created > Uncheck the "Active" box
      7. Now go under Administration > Licensing > Current Users and click on "Recalculate your user total"
        The number of users will still be the same as when the application was active, even though the users from that application cannot login any longer.

      Workaround:
      Set the "Allow All to Authenticate" to "False" under the disabled application. You might need to remove the groups as well.

            [CWD-3997] Disabled applications still counting under "Current Users" total.

            Conny Postma made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 135996 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 - restricted [ 1511218 ] New: JAC Bug Workflow v3 [ 3365635 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Simplified Crowd Development Workflow v2 [ 1393662 ] New: Simplified Crowd Development Workflow v2 - restricted [ 1511218 ]
            Owen made changes -
            Workflow Original: Crowd Development Workflow v2 [ 710565 ] New: Simplified Crowd Development Workflow v2 [ 1393662 ]
            Joe Clark made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 135996 ] New: This issue links to "Page (Atlassian Documentation)" [ 135996 ]
            Eduardo Mallmann (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 135996 ] New: This issue links to "Page (Atlassian Documentation)" [ 135996 ]
            Eduardo Mallmann (Inactive) made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 135996 ]
            Diego Berrueta made changes -
            Fix Version/s New: 2.7.3 [ 40709 ]
            Fix Version/s New: 2.8 [ 36896 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Technical Review [ 10028 ] New: Resolved [ 5 ]
            Diego Berrueta made changes -
            Status Original: In Progress [ 3 ] New: Technical Review [ 10028 ]
            Diego Berrueta made changes -
            Status Original: Verified [ 10005 ] New: In Progress [ 3 ]

              dberrueta Diego Berrueta
              emallmann Eduardo Mallmann (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: