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  1. Crowd Data Center
  2. CWD-1763

LDAP Connectors are saved without the User DN password if the *Test Connection* button is used before saving

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      To Reproduce:

      1-) Create a new LDAP Connector and provide all the necessary fields (including the password)
      2-) Before saving (Continue button), click on the Test Connection button.
      3-) If the connection is successful (don't click Continue until it is successful) click Continue.
      4-) Go to the Users menu and try to search. The following error will be displayed:

      Uncategorized exception occurred during LDAP processing; nested exception is javax.naming.NamingException: [LDAP: error code 1 - 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece�]; remaining name 'dc=sydney, dc=atlassian, dc=com'

      5-) To fix the problem, go to the Connector, provide a password and then click Update
      6-) Try to search Users again; the search will work without any problem.

            [CWD-1763] LDAP Connectors are saved without the User DN password if the *Test Connection* button is used before saving

            Delete added a comment -

            We are also experiencing this issue - on an evaluation copy of Crowd 2.4. Same issue Betsy reported where the ID got locked and caused a Confluence outage. Is this a known issue with Crowd 2.4?

            Delete added a comment - We are also experiencing this issue - on an evaluation copy of Crowd 2.4. Same issue Betsy reported where the ID got locked and caused a Confluence outage. Is this a known issue with Crowd 2.4?

            Betsy Walker added a comment -

            How on earth can this be a MINOR issue? If the user clicks Update too soon, then it is saved without a password, and with Active Directory, the account will become locked after 5 attempts to access it without the password. This can cause Confluence to lock out all users from logging on if it is set up to search multiple directories and one account used to access LDAP is locked.

            Betsy Walker added a comment - How on earth can this be a MINOR issue? If the user clicks Update too soon, then it is saved without a password, and with Active Directory, the account will become locked after 5 attempts to access it without the password. This can cause Confluence to lock out all users from logging on if it is set up to search multiple directories and one account used to access LDAP is locked.

            Ivar added a comment -

            Half a year later, adding a new directory, I spend hours again on the same mistake (password not stored....) please fix this issue

            Ivar added a comment - Half a year later, adding a new directory, I spend hours again on the same mistake (password not stored....) please fix this issue

            Ivar added a comment -

            I agree. It is confusing to see a blank field when you press 'Update'. I recon I put in my password 10 times before I read the small text below the field...

            Ivar added a comment - I agree. It is confusing to see a blank field when you press 'Update'. I recon I put in my password 10 times before I read the small text below the field...

            Renan Battaglin added a comment - - edited

            This is a usability problem as well. We should always show the stars (*********) when there is already a password and use the blank box only when there is no password.

            Renan Battaglin added a comment - - edited This is a usability problem as well. We should always show the stars (*********) when there is already a password and use the blank box only when there is no password.

              akunday ArvindA
              rbattaglin Renan Battaglin
              Affected customers:
              9 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved:

                  Estimated:
                  Original Estimate - 12h Original Estimate - 12h
                  12h
                  Remaining:
                  Time Spent - 13m Remaining Estimate - 12h
                  12h
                  Logged:
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