Allow querying and reporting based on the customer experience forms

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Forms
    • None

      At the moment, we can only report or query based on the work type of a work item/request. 

      In many cases, customers would want to know which form was used to raise a request. Though we can view it from the agent work item view, reporting and querying based on these details isn't supported yet. 

      One use case I can think of: We configured two different customer experiences for support and partner, which will eventually create requests in the same space. For each Customer experience, I created a form for the same work type and space. 
      These forms are added to the work item. I need to know how many partners/customers separately reached out about the particular issue. The ability to query based on forms used would help me achieve this. 

        1. image-2026-03-05-13-00-16-511.png
          62 kB
          Haripriya
        2. image-2026-03-05-13-02-18-703.png
          62 kB
          Haripriya
        3. Screenshot 2026-03-05 at 11.37.36 am.png
          106 kB
          sguio

              Assignee:
              sguio
              Reporter:
              Haripriya
              Votes:
              2 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated: