Issue Summary

In the customer service management space, a required field is not enforced during form configuration in Customer Experience, allowing users to save changes without including the required field. This results in failed requests that don't provide the user with feedback about this error, potentially leading to confusion and support inquiries.

Steps to Reproduce

1. Navigate to the field configuration for the customer service management space.
2. Mark a field as required.
3. Configure a new form without adding the required field.
4. Attempt to save the changes to the form.
5. Submit a request using the configured form.
6. Observe that the request is acknowledged but not found in the view request section or in the Space queue. 

Expected Results

• Users should not be able to save changes to a form if a required field is not included.

• An error message should be displayed when attempting to save a form without the required field.

• The system should provide clear feedback to the user regarding the missing required field during form submission.

Actual Results

We are able to save the form and customers see a success message while we actually 

Workaround

Admins must be vigilant and check for required fields before configuring a form. One best practice is to use the create option in the agent portal to view required fields.