-
Type:
Bug
-
Resolution: Unresolved
-
Priority:
Low
-
Component/s: Channel - Email
-
None
-
Severity 3 - Minor
Issue Summary
If you change the work item scheme in a space associated with the Customer Experience, the email channel will break.
Adding the original work item scheme fixes the issue. However, if that scheme were deleted by any chance, it would render the space in a broken state.
If the mail channel is disabled, it can't be enabled back when in that state.
Steps to Reproduce
- Go to a space associated with a Customer Experience
- Go to Space Settings > Work Types
- Click on Actions > Use a different scheme
- Select a new scheme and save
Expected Results
The email channel works normally after mapping to a new work item type.
Actual Results
The email channel will present the following warning, and it's not possible to change or edit the channel.
The work type used in your default form has either been deleted or edited, so emails can’t be converted into work items. The work type must include a Summary and Description field, and must not include any other required fields, or be restricted.
Update work type
Workaround
Change the work item scheme back to the original one.