Requests created in Jira/via API don't appear in the Help Center

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    • Type: Bug
    • Resolution: Unresolved
    • Priority: Medium
    • Component/s: Ticket
    • None
    • Severity 3 - Minor

      Issue Summary

      Requests created from within the agent view don't appear in the support site when you access "My requests".

      Steps to Reproduce

      1. Create a CSM ticket in the agent view (via the Create button)
      2. Assign a reporter
      3. Logged in as the reporter, go to the support site
      4. Go to My requests

      Expected Results

      The request created in your CSM space will appear in 'My requests' of the reporter. (NOTE - this would require the ability to specify the support site at time of issue creation as there is no 1:1 mapping between a CS space and support site)

      Actual Results

      Only requests that were created from the support site are displayed.

      Workaround

      To create a ticket on behalf of a customer, create it in the support site then go to CSM and edit the Reporter.

              Assignee:
              Dorothea Linneweber
              Reporter:
              Victor R
              Votes:
              10 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated: